LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
Job Summary
- The Head of Technical is responsible for leading the technical department, overseeing IT infrastructure, systems development, network connectivity, and the overall technical strategy of the organization.
- This role involves ensuring the smooth operation of technical services, delivering innovative solutions, and driving the implementation of IT projects that align with the company’s goals.
Key Responsibilities
Technical Leadership:
- Define and implement the organization’s technical vision and roadmap in alignment with business objectives.
- Lead the planning, development and deployment of IT infrastructure, systems, Network Connectivity and solutions.
- Stay updated on emerging technologies and trends to drive innovation and competitiveness.
IT Infrastructure and Network Management:
- Oversee the maintenance and optimization of IT infrastructure and network connectivity.
- Ensure high availability, security, and performance of technical systems and services.
- Manage disaster recovery planning and business continuity strategies.
Database Management:
- Install, configure, and maintain database management systems (DBMS), including backups and recovery plans.
- Monitor database performance and ensure system availability and reliability.
Performance Optimization:
- Optimize database performance through tuning queries, indexing, and adjusting database configurations.
- Conduct regular performance testing and apply necessary enhancements.
Project Management:
- Lead the execution of technical projects, ensuring they are delivered on time, and within scope and budget.
- Collaborate with stakeholders to define project requirements and deliverables.
- Monitor and report on project progress, resolving any issues that arise.
Team Management and Development:
- Supervise, mentor and develop a team of IT professionals and engineers.
- Establish clear performance goals and provide regular feedback and coaching.
- Foster a culture of innovation, collaboration and continuous improvement within the team.
Technical Support to Sales:
- Collaborate with the sales team to understand customer needs and propose appropriate technical solutions.
- Assist in the preparation of bids, proposals, and presentations by providing technical input.
Solution Design:
- Develop customized solutions based on customer requirements and organizational offerings.
- Design architecture and workflows to demonstrate how the solution will address customer pain points.
Job Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (master’s degree preferred).
- Minimum of 10 years of progressive experience in IT/Technical roles, with at least 5 years in a leadership capacity.
- Proven experience in managing IT infrastructure, systems development, Presales, Database Administration and network operations.
- Certifications in relevant areas such as PMP, ITIL, CCNP, or CISSP are an advantage.
Key Skills and Competencies:
- Strategic Thinking and Technical Expertise
- Strong Leadership and Team Management Skills
- Excellent Problem-Solving and Decision-Making Abilities
- Advanced Knowledge of IT Infrastructure, Systems Development and Network Management
- Project Management Presales Expertise.
- Strong Communication and Interpersonal Skills.
- Familiarity with Industry Standards and Compliance Requirements (e.g., ISO, ITIL).
Success Indicators:
- Achievement of IT infrastructure reliability and performance targets.
- Timely and successful delivery of technical projects.
- High levels of customer and employee satisfaction.
- Compliance with all relevant regulations and standards.
Method of Application
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