Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.
Job Description
- To Provide the required and much needed Technical and Network related support to the Home Broadband Business for on-time and efficient Service delivery with seamless operation.
- To Support with comprehensive proposals for all Enterprise services offered to customers
- To Coordinate technical requirements with the Networks team to ensure a timely response to customers on all requests and work closely with the project manager to ensure timely service delivery for all customer projects.
Responsibilities
Planning and Design:
- Lead the planning and design of all FTTX/FWA networks that is resilient, scalable and secure
- Constantly Monitor and Optimize network KPIs to meet business requirements.
- Support Sales by ensuring the network has sufficient capacity to facilitate sales at any given time while also guaranteeing quality of service and experience.
- Prepare all NFAs/Business cases relating to 5G, fiber deployments and all HBB network solutions
- Design and dimensioning of Network/Polygons with respect to vendor (OEM) mapping.
- To provide Pre- and Post- Sales customer support
- To support Customer integration
- Interface with HBB and Enterprise business teams to design and plan to meet the Objectives
- Provide specific coverage solutions for customers
- Coordinates installation and deployment of fiber connectivity
- Tagging and identification of all fixed assets relating to FTTX and FWA.
- Ensure provision of relevant Network planning tools for work efficiency.
- Ensure to obtain relevant government permits (eg RoW) for new design and deployments.
Service level agreement compliance:
- High Compliance with the regulatory SLA targets /objectives
- Develop standard SLA for managing deliverables internally with cross functional team.
- Ensures prompt resolution of Network related issues to maintain the maximum service availability. (Avoid Unnecessary Revenue deduction).
- Lead the Compilation of all customer data that is required for ensuring high quality of service
- Monthly review of SLA performance across the region/territories
Team Management:
- Provide clarity of purpose to team members
- Ensure effective prioritization of planning and design activities
- Manage all partners /OEMS responsible for service and optimization of the network
- Coach, mentor and guide team members, ensuring high motivation
- and engagement
- Put in place training and development plan for members of the Team.
Qualifications
Educational Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Electrical Electronics with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage
Relevant Experience & Functional / Technical Skills:
- 8 years of Telecoms work experience with at least 3 years of relevant experience in a planning role.
- Industry. 2 which has to be at supervisory level.
- Relevant experience in telecom enterprise services networking environment will be preferred.
- Extensive knowledge of Microsoft office suite (Project, Word, Excel, Visio and Power Point) will be required
Other requirements:
- Delighting the customers
- Strong technical aptitude & IT savvy
- Strong communication skills
- Good interpersonal skills
- Teamwork & Collaboration with stakeholder
- Highly Result Oriented believes in teamwork
- Customer Centric approach
- Strong analytical skills able to draw conclusions from data, management of information and trends
Method of Application
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