ADDAS Ultimate Limited (ADDAS Mall) is a retail brand that offers a world class essential services to customers - (ranging from Groceries, Households and Electronics, Restaurant and Bakery, Fashion and Clothings). We are seeking to hire credible candidates that are ready and willing to build a career inline with our culture and core values which includes - Integrity, Team Work, Professionalism, Passion and Decency.
Job Description
- We are seeking to hire candidates for the role of an I.T Support Officer in a fast-growing company that offers great benefits with opportunity to advance, learn and make a difference.
- The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
- This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.
Responsibilities
- Install, configure, and maintain computer hardware, software, and networks.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
- Provide technical support to users, including troubleshooting and resolving IT-related problems.
- Ensure security of IT systems, including data backup, antivirus protection, and access controls.
- Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
- Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
- Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
- Collaborate with other departments to understand IT needs and requirements.
- Plan and execute IT projects, including upgrades, migrations, and installations.
- Document IT systems, configurations, and procedures for knowledge sharing and training.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or related field.
- 2 - 5 years relevant work experience.
- Proven experience in IT support or administration.
- Strong technical knowledge of computer hardware, software, and networks.
- Excellent problem-solving and troubleshooting skills.
- Familiarity with operating systems, such as Windows, ICG software.
- Knowledge of network protocols, security principles, and best practices.
- Ability to prioritize tasks and work under pressure.
- Excellent communication and interpersonal abilities.
- Attention to detail and accuracy in work.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Method of Application
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