Victory Travels and Tours Limited is an IATA-accredited Travel Management Company (TMC). Our close to three decades of requisite industry experience and solid network base allow us to provide a seamless and memorable travel experience for our clients.
Responsibilities
- Keep computer systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
- Test and evaluate new technology.
- Conduct electrical safety checks on computer equipment.
- Maintenance of the Company's generator, solving of electrical issues, employees' data subscriptions, and others.
Skills
- The ability to think logically.
- A good memory of how software and operating systems work.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- The ability to work well in a team.
- Problem-solving skills
- The ability to prioritize your workload.
- Attention to detail.
Method of Application
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