Lopterra leaders empower the business by investing in experienced professionals skilled to provide the core of our services, with a leadership influence that lies in the commitment to build strong, trustworthy relationships with our clients, candidates and amongst colleagues. Our team is widely recognised for their excellent service, professionalism and unmatched training services. As a team, we remain focused on the goal to continue being among Africa's top specialist Human Capital Resource company, thereby influencing our clients' bottom line positively and changing the lives of our clients and candidates.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Set up and configure workstations, laptops, mobile devices, and peripheral equipment.
- Troubleshoot and resolve incidents and service requests via phone, email, or in-person.
- Maintain and manage user accounts, permissions, and system access in Active Directory and Office 365.
- Monitor and maintain IT systems and networks, ensuring minimal downtime.
- Assist in deploying software and updates across devices.
- Maintain accurate records of issues and resolutions using the company’s IT ticketing system.
- Collaborate with other IT team members on infrastructure and security improvements.
- Support onboarding and offboarding of staff from an IT perspective.
- Provide assistance during technical deployments and events, including video conferencing.
- Document procedures, FAQs, and training materials for end-users.
- Proficient in Active Directory and asset inventory management
- Restaurant Automation: Setting up and configuration of POS, server, kitchen display system
- Hotel Automation: IPTV setup, configuration and integration
- Develop comprehensive training materials to ensure consistent knowledge across the technical support team.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5 years of experience in an IT support role, preferably in a technology-driven environment.
- Proficiency in Windows OS, Microsoft Office 365, and basic networking.
- Experience with Active Directory, remote desktop support, and antivirus management.
- Good understanding of IT security best practices.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask, prioritize, and work independently.
Preferred Qualifications:
- Industry certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or CCNA.
- Familiarity with cloud-based tools such as Azure, Google Workspace, or Slack.
- Previous experience supporting users in a tech company or startup environment.
Why Join Our Client?
- Salary: N150,000 - N250,000 Monthly.
- Opportunity to work with global brands and cutting-edge technology.
- Competitive salary, commission structure, and growth prospects.
- Collaborative and innovative work environment.
- Chance to shape the future of AV solutions in West Africa.
Method of Application
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