ICT Assistant at Mercy Corps

Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.

 General Position Summary 

This position is responsible for proactively anticipating and supporting the IT needs of Maiduguri, Damaturu, Biu and deep field offices in Mercy Corps Nigeria. This person will assist the senior ICT officer in managing ICT systems in Maiduguri.

Essential Job Responsibilities 

The ICT Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

• Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
• Conduct staff training on computer basics and the use of M365 applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff.
• Responsible use and confidentiality of any information identified as sensitive.
• Regularly update anti-virus programs and ensure the entire network and computers are virus free.
• Assist the senior IT officer in establishing a clear, back-up policy for the Mercy Corps office and undertake the necessary steps for this activity including designing a schedule and materials list. Ensure back up and archives are made and stored as scheduled.
• Under the guidance of the senior ICT officer, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training.
• Oversee repair of computers and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the senior ICT officer.
• Maintain an efficient Local Area Network for Mercy Corps office. Do not change the current design of configurations without written approval after analysis by the senior ICT officer and the operations manager. Current designs are appropriate for the programmatic needs for the office and any additions or changes require prior approval and planning.
• Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the procurement department.
• Maintain the Mercy Corps mail server and assign addresses as instructed by the senior ICT officer.
• Maintain proper documentation of all IT equipment including system profiles, warranties, and IT stock/accessories; Organize and maintain central filing system of satellite systems in MC office.
• Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories, and satellite systems in all offices, as required.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.  

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Reports Directly To: Senior ICT officer

Works Directly With: Mercy Corps ICT team and all other Mercy Corps staff. 

Accountability to Beneficiaries. 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Knowledge and Experience:

• A minimum of three years’ experience in information technology system (IT). A relevant university degree in computer sciences is desirable.
• Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of internal email system as per the local area networking (LAN).
• Exclusive knowledge of internet, proxy, pop mail, and TCPIP settings, Linux and windows applications.
• Experience for upright maintenance of all internet account, Logins and account status.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
• Ability to troubleshoot, plan and design low maintenance systems is a must.
• Ability to trouble-shoot and maintain both wireless and cable connections is required.
• Must understand, follow, and implement existing policies on IT equipment use and best practices.

Method of Application

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