ICT Associate SB3 at UN Women

UN WomenLagos, Nigeria Networking and Tech Support

Full Time

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. In doing so, UN Member States took an historic step in accelerating the Organization’s goals on gender equality and the empowerment of women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system, which focused exclusively on gender equality and women’s empowerment: Division for the Advancement of Women (DAW) International Research and Training Institute for the Advancement of Women (INSTRAW) Office of the Special Adviser on Gender Issues and Advancement of Women (OSAGI) United Nations Development Fund for Women (UNIFEM) The main roles of UN Women are: To support inter-governmental bodies, such as the Commission on the Status of Women, in their formulation of policies, global standards and norms. To help Member States to implement these standards, standing ready to provide suitable technical and financial support to those countries that request it, and to forge effective partnerships with civil society. To lead and coordinate the UN system’s work on gender equality as well as promote accountability, including through regular monitoring of system-wide progress.

Under the overall guidance and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the country office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the country office productivity. The ICT Associate will work in close collaboration with the Operations teams for resolving complex ICT-related issues and promotes a client-oriented approach.

Within the delegated authority and under the supervision of the Operations Manager or his/her designated mandated representative(s), the ICT Associate will:

Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

Provide inputs to the development and review of internal ICT policies and procedures as required;
Draft ICT annual work plan for the office;
Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

Ensure effective functioning of the Country Office hardware and software

Install, operate, and maintain all Country Office hardware equipment;
Provide advice on the acquisition of hardware supplies,
Make routine repairs and change of hardware electronic components;
Plan, install and maintain all communication systems including mobile and satellite phones;
Install commercial and in-house developed software and related upgrades, anti-virus programmes;
Maintain an up-to-date inventory of the software and hardware.

Ensure efficient networks administration

Monitor the network connection on a daily basis to ensure stable and responsive network environment;
Configure network printers and provide user access as required;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
Maintain up-to-date parameters of information for the network clients and electronic mail;
Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements

Provide web management services

Maintain the Country Office web site and Intranet.

Provide administrative support regarding ICT issues

Provide technical support in the procurement of new ICT equipment for the Country Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Process ICT equipment registration and disposal in ATLAS asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
Provide ICT support to key events.

Provide technical support and advice to the Country Office and Programme Presence staff

Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
Liaise with ICT Associate in HQ for support and guidance;
Meet all ICT on-boarding requirements for new personnel.

Facilitate knowledge building and knowledge sharing in the Country Office

Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
Contribute to the organization of trainings for the country office staff on ICT issues;
Synthesize lessons learned and best practices in ICT.

Competencies :

Core Values:

Integrity;
Professionalism;
Respect for Diversity.

Core Competencies:

Awareness and Sensitivity Regarding Gender Issues;
Accountability;
Creative Problem Solving;
Effective Communication;
Inclusive Collaboration;
Stakeholder Engagement;
Leading by Example.

Functional Competencies:

Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
Strong PC hardware troubleshooting skills;
Strong knowledge of video conferencing and telecommunication;
Strong knowledge of database packages;
Ability to review a variety of data, identify and adjust discrepancies;
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
Ability to review a variety of data, identify and adjust discrepancies.

Education and certification:

Bachelor's degree in ICT, Computer Science, or any related field.
Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months
Relevant certification in hardware and software management and application including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) is an advantage.

Experience:

At least (5) years of progressively responsible experience in network administration, support to management of hardware/software platforms, telecommunications facilities, knowledge of Windows-based/applications;
Work Experience in gender equality and Women's empowerment is an advantage
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
Work Experience in client support, such as, a Help Desk or User Support Unit;
Work experience with international organization and /or working with other United Nations Common System is desirable.

Language Requirements: