ICT Support Officer at IITA - International Institute of Tropical Agriculture

IITA - International Institute of Tropical AgricultureAbuja, Nigeria Networking and Tech Support

Full Time

The International Institute of Tropical Agriculture (IITA) is one of the world's leading research partners in finding solutions for hunger, malnutrition, and poverty. Our award-winning research for development (R4D) addresses the development needs of tropical countries. We work with partners to enhance crop quality and productivity, reduce producer and consumer risks, and generate wealth from agriculture. We are a nonprofit organization founded in 1967, governed by a Board of Trustees, and supported by several countries. Our mission is to enhance food security and improve livelihoods in Africa through research for development (R4D). We use the R4D model in setting a research course that addresses major development problems in Africa rather than simply contributing to scientific knowledge. It has proven to be an effective mechanism for agricultural research development. We and our partners have delivered about 70% of the international research impact in sun-Saharan Africa in the last three decades.

DUTIES:

Administrate and monitor both local area networks LAN and wide area WLAN.
Set up user permissions and control access to both LAN and WLAN.
Troubleshoot diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Deliver where required inductions and basic training in the use of ICT facilities and services provided by ICT in Abuja station.
Help users troubleshoot issues they encounter with software and applications and provide actionable tips to resolve the problem.
Ensure maintenance and security of LAN and WLAN as well as Endpoints Protection systems on all computer systems (both hardware and Software).
Assist in support of corporate computer-based applications, install, maintain, and complete backups of station files.
Advise the Station Management regarding new technologies or upgrading of existing installed technologies, recommend suppliers and contract regarding ICT network, hardware, and software purchases.
Manage third-party contracts and subscriptions for the delivery of ICT products and services, which include responsibility for contract monitoring and procurement.
Ensure compliance with the ICT Network Policy, Procedures, and software licensing.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Ensure an all-around provision of ICT support and services to the station.
Write technical specifications for purchases of PCs and related products.
Recommend, Schedule and perform PC, hardware, and peripheral equipment improvements.
Monitor traffic and information flow on systems to ensure systems run effectively.
Ensure availability of equipment spares and supplies.
Maintain high availability and secure IT resources and services to the users.
Work with the P&C to produce staff I.D.s for new members of the staff.
Perform any other job-related duties as may be assigned by the Supervisor.

Requirements

QUALIFICATION:

BSc/HND in Computer Science, Computer Engineering, Information Technology, or any other related field with a minimum of four (4) years’ experience performing a similar role in a well-structured environment. Cisco Certified Network Associate (CCNA), or other certification is an added advantage.

COMPETENCIES:

The ideal candidate must:

Have good communication skills (writing, reading, and speaking).
Have good knowledge of software handling.
Have the ability to handle minor hardware repairs.
Have good knowledge of LANs and WANs, network segments, and internet and intranet systems.
Have good understanding of power backup systems (Inverters, batteries), Voltages, alternating and Direct Current and earthing.
Understand security equipment installation and maintenance (CCTV, access control, IDS, etc.).

Benefits