Information Management Specialist at Danish Refugee Council (DRC)

Danish Refugee Council (DRC)Abuja, Nigeria Design, Graphics and Media

Full Time

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. DRC fulfils its mandate by providing direct assistance to conflict-affected populations - refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world; and by advocating on behalf of conflict-affected populations internationally, and in Denmark, on the basis of humanitarian principles and the Human Rights Declaration. We understand "durable solutions" as any means by which the situation of refugees can be permanently and satisfactorily resolved, enabling them to live normal lives. Durable solutions can be voluntary repatriation, local integration or resettlement. In Denmark, DRC assists refugees in all aspects of integration as well as asylum procedures. Internationally, DRC actively participates in supporting the protection of refugees, and promoting durable solutions for conflict-affected populations. The DRC’s supreme authority is the Council, which consists of up to three representatives of each member organisation, six representatives of the voluntary groups and refugee counselling organisations cooperating with the Danish Refugee Council, and of the Executive Committee. DRC is an umbrella organisation and is currently consisting of 30 organisation members and voluntary groups, committed to the refugee cause. Membership of the DRC is open to non-party-political, voluntary, nationwide humanitarian and international organisations that work on a democratic basis, and whose aims conform to those of the DRC.

Duties and Responsibilities

The Information Management Specialist will be responsible for supporting the Danish Refugee Council (DRC) Nigeria’s programs by developing and managing information management systems to ensure high-quality data collection, storage, analysis, and reporting. The role involves working closely with the MEAL team, Coordination and Area level, technical and implementation team, Regional Office and HQ to ensure that information management systems are efficient, effective, and aligned with DRC’s operational goals.

The Information Management Specialist will play a critical role in ensuring that data is accessible, accurate, and used to inform decision-making and strategy development. This position will focus on data management across DRC Nigeria’s programs, ensuring that all information management activities contribute to program learning, accountability, and performance improvement.

The main responsibilities and tasks of the Information Management Specialist:

Information System Development and Management:

Lead the design, development, and implementation of information management systems, ensuring they meet DRC’s data collection and analysis needs across all projects and sectors.
Maintain and regularly update DRC’s information systems, including databases and dashboards, to ensure data accuracy, accessibility, and security.
Ensure that information management processes are standardized across all projects and sectors, in line with DRC’s Global and Country-level Strategies.
Develop tools, templates, and guidelines for data collection, entry, and management, ensuring the accuracy and quality of data.
Provide ongoing technical support to program technical and implementation teams and MEAL team on information management processes and systems.

Data Collection, Analysis, and Reporting:

Facilitate the collection, storage, and management of program and sectoral data, including needs assessments, surveys, evaluations, and monitoring activities to ensure proper and accurate knowledge management system in place.
Work closely with the Area MEAL Team, Technical and Implementation Team and the Evidence and Learning Specialist to design and implement robust data analysis frameworks for surveys, assessments, evaluations, and monitoring results, ensuring high-quality insights that inform program performance and strategic decision-making.
Develop data visualizations, dashboards, and reporting tools that allow for effective communication of key findings and program performance.
Collaborate with program teams to analyze and interpret data, providing insights that enhance program quality and effectiveness.
Ensure the integration of geographic information systems (GIS) into data collection processes, where appropriate.

Capacity Building and Support:

Train and build the capacity of staff on information management tools, systems, and processes, ensuring they can effectively collect and manage program data.
Provide ongoing technical support to Area Office staff and partners to enhance their data collection, management, and reporting skills.
Support the MEAL team in developing and delivering training on data analysis and reporting to improve program quality and accountability.

Data Quality and Protection:

Ensure data protection and confidentiality are maintained in line with DRC’s data protection and GDPR policies.
Develop and implement data quality assurance processes to ensure the accuracy, reliability, and timeliness of data collected across programs.
Regularly review and audit data collection processes to identify and address potential issues in data quality and security.

Collaboration and Coordination:

Work closely with program teams, MEAL, and IT departments to ensure data needs are met and systems are integrated into broader program strategies.
Coordinate with external partners, including UN agencies, NGOs, and government bodies, to ensure data sharing and reporting are aligned with sector standards and requirements.

Monitoring, Evaluation, Accountability, and Learning (MEAL) Support:

Collaborate with the MEAL team to ensure that information management activities support the wider monitoring, evaluation, accountability, and learning objectives.
Assist in documenting lessons learned, best practices, and case studies from program data, ensuring these insights inform future program design and implementation

Qualifications

Required

Minimum of 3 years’ experience in information management, database design or database administration, and/or information management with development projects implemented by national/international NGOs/UN.
Strong knowledge and experience in data analysis software (Excel, SQL, Access, PowerBI or other statistical package)
Strong knowledge of data management systems, including database design, management, and administration.
Experience with GIS mapping and other spatial analysis tools is an advantage.
In-depth understanding of database platforms and the ability to write code and queries.
Knowledge of M&E processes and data collection platforms such as Kobo, ODK, SurveyCTO, CommCare.
Demonstrated experience in training and capacity-building on information management systems and data collection processes.
Strong analytical and problem-solving skills, with attention to detail.
Excellent communication and collaboration skills, with the ability to work in diverse teams.
Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

Desirable

University degree in computer science or programming, information management, information technologies, or other relevant area. Masters preferred.
Certificate in programming languages desirable
Local language will be an asset (Hausa, Kanuri, Fulani, etc.).