We are Vantegral Consulting. Our sole aim is to offer value to clients and businesses. With an array of services ranging from recruitment outsourcing, restructuring, capability development, management advisory, and growth strategy, we are about creating and implementing solutions. We are about Innovating. We are Change.
Job Summary
- We are seeking a skilled and proactive IT Security Specialist to join our team. In this role, you will protect our organization’s digital assets, implement security controls, and ensure compliance with corporate and client security standards.
- To improve Information Security at a subsidiary level, an Information Security Specialist supports the Information Security Officer with implementation and maintenance of the Information Security Management System (ISMS) and the Contact Center Security Requirements and support compliance with GISP Controls, Client Contractual Requirements, Physical Security, Investigations, Operational Support, and local security risk assessment program (SRA).
- Works with Operations, Facilities, HR, IT, and other departments to implement and maintain corporate and client specific security controls.
Key Responsibilities
Assisting with business compliance to company and client requirements by conducting Information Security assessments identifying and supporting remediation of IT and security deficiencies and gaps with suitable business controls:
- Offering expertise and advice to all business functions to guarantee that existing business processes and client expectations comply with external security standards and obligations, such as PCI DSS, ISO27001, among others
- Communication of GISP requirements to all business functions to drive GISP compliance requirements through communicating, gathering, and uploading evidence to applicable Teleperformance compliance tools (TP Policy) as required.
- Support Teleperformance Global Audit/T&S as a Liaison between the business functions and the global audit team. (Gather info and submit to audit team as necessary).
- Physical Security support to ensure compliance to GISP compliance
- Security Risk Assessment process ownership. (including scheduling, conducting, improving, and presenting to internal executives as well as clients when appropriate)
- Collaborative, cross functional support and guidance as it relates to Security, Compliance, GISPs, Contractual Compliance, Investigations, IT Security, client and internal audits etc.
- Performs miscellaneous Information Security job-related duties as assigned
- Identify opportunities for process improvements and implement innovative strategies to enhance efficiency
Risk Assessment and Vulnerability Management:
- Conduct vulnerability scans and penetration testing.
- Collaborate with IT teams to remediate risks.
Policy and Compliance:
- Develop and enforce security policies and ensure compliance with regulations.
- Conduct security awareness training for employees.
System and Network Security:
- Maintain firewalls and intrusion prevention systems.
- Secure configurations for servers, databases, and cloud-based systems.
Continuous Improvement:
- Stay updated on emerging threats and recommend enhancements.
- Participate in security audits and reviews.
Qualifications and Skills
Education:
- Bachelor’s Degree in Computer Science, Information Technology, Cybersecurity, or related fields.
- 2 years call center experience
- 2 years of experience in IT and/or Security
- Delivery of comprehensive status updates, objectives, reports, and goals to Information Security Officer
- Managing and objectives independently and without day-to-day oversight by Information Security Officer
- Familiarity with security standards like PCIDSS and ISO27001.
- Relevant certifications (CISSP, CISM, CEH, or CompTIA Security+) are a strong advantage.
- Excellent English verbal and written communication skills
- Ability to read and comprehend regulatory compliance and/or technical documents
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Must be able to provide guidance to coworkers in area of expertise
- Strong organizational skills
- Effective communication with “remote” coworkers.
Method of Application
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