With a population of over 150 million people, Nigeria is the most populous country in Africa. Political unrest, poor governance and corruption have led to decades of water shortages, while the population has increased rapidly. Though there is surface and ground water, rapid population growth, particularly in urban areas, has not been supported with additional resources. Only 11% of people have access to safe sanitation and 42% live without access to clean water. Funding for water, sanitation and hygiene is low and there is little coordination within the government. The poorest and most marginalised people live in unofficial slum settlements using expensive private services. - See more at: http://www.wateraid.org/ng/where-we-work#sthash.qlZ9kVLO.dpuf
Job purpose
- The primary purpose of this position is to support the Finance and IT functions within our organization.
- This role will involve assisting the IT Officer in managing and providing support to system end-users for their hardware and software needs.
- Additionally, the role will encompass various finance-related tasks, providing a well rounded experience in both Finance and IT operations within a non-profit organization.
- This position offers hands-on experience in a dynamic environment, contributing to the overall efficiency and effectiveness of our operations.
Accountabilities
Technical Support
- Create suppliers on the digital app.
- Follow up with actions regarding digital app support.
- Provide hands-on support to users on raising payment.
- Assist in setting up and maintaining IT systems and infrastructure.
- Assist in providing technical support to staff and users, troubleshooting hardware and software issues.
- Prioritize and schedule problems, escalate problems (when required) to the IT Officer for further resolution.
- Assist in managing IT support services to ensure optimal performance and availability.
- Support the implementation of new systems and technologies under the guidance of the IT Officer.
System and Procedures
- Act as the secondary point of contact for hardware problems, maintenance, and repairs.
- Perform post-resolution follow-up requests.
- Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing.
- Assist in identifying training needs for users and providing support and training sessions.
- Assist in monitoring and ensuring adherence to IT policies, including internet, email, and security policies.
- Assist in developing and disseminating IT best practices.
Learning and Development
- Stay updated with advancements in information technology and make recommendations for improvements.
- Assist in facilitating staff training and capacity building in the use of new innovations and ICT tools.
Reporting
- Assist in preparing monthly reports on IT-related activities.
- Support in managing and updating inventory of IT assets.
- Participate in monthly, quarterly and year-end stocktaking activities, reconciling physical counts with records.
- Provide regular feedback to the IT Officer on IT issues and initiatives, as well as steps taken to address challenges.
- Assist in monitoring the IT budget and reporting on budget implementation monthly to ensure cost-effectiveness.
Person specification
Essential criteria
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Strong interest in IT support and troubleshooting.
- Good understanding of Windows PCs, servers, printers, and mobile devices.
- Good knowledge of network and system security.
- Proficiency in Microsoft Office applications, especially Excel.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Good written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to learn quickly and adapt to changing technology.
Method of Application
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