Information Technology Officer at The Development Bank of Nigeria (DBN)

The Development Bank of Nigeria (DBN)Lagos, Nigeria Networking and Tech Support

Full Time

The Development Bank of Nigeria (DBN) was conceived by the Federal Government of Nigeria (FGN) in collaboration with global development partners to address the major financing challenges facing Micro, Small and Medium Scale Enterprises (MSMEs) in Nigeria.

Job Objective and Summary

To implement IT Strategies necessary to streamline IT operation, provide support for the alignment of the IT strategy with the Bank's strategy; provide expertise and manage resources for a cost-effective technology implementation.
Ensure continuous development and implementation of the Bank's technology requirements and needs.

Core Responsibilities and Key Result Areas
Business Analysis and Support:

Provide business analysis and requirements gathering support for end-users.
Manage Service Level Agreement (SLA) with application service providers.
Actively manage the timely resolution of outstanding defects or Issues impacting the business.
Support the preparation of key presentations and other documents.

Enterprise Architecture, Programs and Project Management:

Define and maintain the DBN enterprise architecture.
Implement the DBN Digital Strategy and document changes to the current state assessment of the enterprise.
Manage Programs and Projects related to IT and provide Management reports.
Define and provide periodic report on Return on Investment (ROI) in IT.
Technical Architecture Planning, Design and Development
Manage change.

Quality Assurance & Testing Coordination:

Handle and implement requests for application customizations.
Provide end-user support and training.
Investigate user problems, identify root causes, determine possible solutions, test, and implement solutions.
Any other duties may be assigned by Head, Information Technology.

Application Development and Support:

Functional support of the Core Banking system, other enterprise applications and interdependent interfaces.
Configuration, patches, update and upgrade management of the Core Banking system, other applications, and interdependent interfaces.
* Provide support for the integration of the Core Banking system with other interconnected applications.

Key Performance Indicators

Number of automated processes
Uptime of integration interfaces
IT project delivery on time and within budget
Percentage of emergency changes and change requests completed on time.
Percentage of IT costs accounted for
Time to complete IT service continuity management plan.
The percentage of release moved to production on time.

Qualifications
Educational Qualifications:

A Bachelor’s Degree in Information Technology, Computer Sciences / Engineering, Systems Engineering or any related discipline.

Professional Qualifications:

MCSA or MCSE.
TOGAF or any Enterprise Architecture certificate will be an advantage.
Cisco or NSE
Prince 2 or PMP will be an advantage

Experience Qualifications:

Minimum of 4 years working experience in an IT role with strong focus on process automation and testing.
2 Years should have been in application development and support functions.

Competencies
Knowledge:

Strong understanding of IT operating systems and cloud solutions
Knowledge of enterprise architecture and project management practices
Knowledge of business process automation tools and methodology
Adequate knowledge of information and knowledge management.

Technical Competencies:

Knowledge of different programming languages including C# and MS Visual Basic
Demonstrates expertise in Application development and support
Excellent writing and oral communications skills.
Sound business analysis and technical documentation skills.
Sound business analysis and technical documentation skills.
Excellent organizational and co-ordination skills
Expertise in Enterprise Architecture, IT strategy Management, Program and project management.
Good knowledge on the use of cloud solution, MS Azure, AWS.

Behavioural Competencies: