Zeta-Web Nigeria Limited is an ICT firm with significant expertise in designing deploying and managing technology solutions in Nigeria and across Africa.We provide a balance between fast reliable internet solutions and business quality technology solutions on a cost effective platfrm to ensure operational efficiency for our clients.We deploy the most advanced technology solutions and services at our clients ed for business growth and continuity while ensuring all their goals and objectives are achieved seamlessly
About the job
- This role will provide direct support to Users and ‘hands-on’ technology management in resolving hardware and software-related issues across the business.
Key Responsibilities:
- Support end-users with daily IT issues, faults and repairs.
- Office technology (e.g. printing, meeting rooms, LAN etc)
- Printer services or issues
- End-user hardware lifecycle (procurement, provision, asset management, disposal)
- User management (joiners, leavers, movers)
- Desktop operating system lifecycle
- Office 365 and other core apps
- Software provision and licence management
- Mobile device management
- Mobile and Fixed Voice
- Configure, build and ship IT hardware to replace faulty units or for new starters
- Assist in the tracking of hardware and software assets
- Responsible for all IT management resolutions
- Handling user support queries (including 1st line support)
Requirements
Key Requirements:
- First degree in Electronic Engineering/Computer Engineering or related discipline from a reputable academic institution.
- 2+ years of cognate experience in a similar work environment
- Excellent knowledge of Cyber security, web development and IT infrastructure management
- Awareness of current IT trends and best practices
- Effective communication and team working
- High levels of user satisfaction
- Maintains all data within the international regulation guideline
- ITIL certification will be an additional advantage
- Proficiency in key hardware and software used around the business
Technical Skills Required
- Advanced knowledge and implementation of all operating system
- Hardware fault diagnosis
- Hardware system building
- Basic IT purchasing
- Asset management
- Multifactor authentication methods
- Cloud services
- Cyber security management
Method of Application
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