KingMakers is the leading sports and digital entertainment platform company across the African continent. We are focused on creating opportunity. Opportunity that allows individuals and communities to realise their dreams – to be the best they can be. Opportunities to grow, to change, to build a business, to make a difference. Opportunity for individuals. Opportunity for our communities. Our proprietary technology, delivered through our agency and online platforms, brings sports fans and their communities closer to the games they love.
Role Overview:
- To provide technical support and administration for business-critical applications, ensuring smooth operation and quick resolution of issues. The IT Application Support Administrator will manage day-to-day operations, troubleshoot issues, and collaborate with internal teams to maintain system performance and deliver a high-quality user experience.
What You Will Be Doing:
- Provide first-line support for business applications, including troubleshooting, diagnosing, and resolving application-related issues.
- Manage user access, permissions, and roles for various applications, ensuring security and compliance with company policies.
- Collaborate with software vendors to resolve escalated issues and ensure timely patching and updates.
- Monitor application performance and system health, identifying potential issues and optimizing for reliability.
- Assist in software deployment, upgrades, and configurations across business systems.
- Maintain up-to-date application documentation, including user guides, procedures, and troubleshooting steps.
- Provide training and support to end users on effective use of business applications.
- Ensure that applications are compliant with organizational standards, including security and data protection policies.
- Collaborate with internal IT and business teams to ensure alignment between business needs and application capabilities.
- Assist in application-related projects, including system integrations, migrations, and enhancements.
What You Need for This Role:
- 2+ years of experience in application support or system administration.
- Familiarity with enterprise-level business applications such as Jira Software/Confluence, Microsoft 365, Azure, PABX and similar.
- Basic knowledge of scripting.
- Familiarity with ticketing systems and IT service management tools.
- Experience in liaising with third-party vendors for support and issue resolution. Skills, knowledge, and abilities:
- Strong troubleshooting and problem-solving skills.
- Strong analytical and problem-solving skills for application troubleshooting.
- Excellent communication skills, with the ability to explain technical issues to non-technical staff.
- Ability to prioritize tasks and work effectively under pressure.
- A proactive approach to identifying and resolving IT issues.
- Willingness to continuously learn and adapt to new systems and tools
Method of Application
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