IT Assistant at GIZ Nigeria

International cooperation between Germany and Nigeria commenced in 1974. GIZ was initially represented by an office in Lagos until 2003, but since 2004 it has maintained a country office and four project offices in the new capital Abuja. At present, GIZ has around 25 seconded staff, 100 Nigerian and regional experts, and four CIM experts working in Nigeria. Nigeria is Africa’s largest economy and has a population of 175 million, making it the continent’s most populous country. With a young, highly motivated and growing population, abundant natural resources and an increasingly diversified economy, Nigeria is not only a regional power but also an increasingly significant political player on the African continent and in the world. However, Nigeria faces major challenges. So far, its substantial oil revenues have had little impact on poverty. More than two-thirds of the population still live in extreme poverty and unemployment remains high. Sustainable economic and social development is hampered by corruption and by regional, ethnic, religious and social differences and the associated conflicts, which sometimes lead to attacks and unrest. As agreed between the Nigerian and German Governments, GIZ’s activities since 2002 have focused on sustainable economic development. GIZ is also engaged in the energy sector, agriculture and regional integration. The 'Pro-poor Growth and Employment Promotion in Nigeria’ (SEDIN) programme aims to increase income-generating employment in micro, small and medium-sized enterprises (MSMEs), and improve access to financial services. The programme is currently being implemented in Abuja and in Niger, Ogun and Plateau states. The Nigerian and German Governments also cooperate in the energy sector. On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), GIZ provides advisory services to Nigerian partners on topics such as rural electrification, energy efficiency and renewable energies, and is contributing to the success of the Nigeria-German Energy Partnership (NGEP) as well. GIZ provides support to the ECOWAS Commission (Economic Community of West African States) in Abuja, focusing on the management, implementation and monitoring of ECOWAS decisions on economic and trade policy, and peace and security. In addition, two regional programmes focusing on agriculture are under way in Nigeria. The first aims to promote African rice value chains; the second builds the capacities of market-oriented small-scale farming. The purpose of both programmes is to achieve sustainable improvements in the livelihoods and food security of poor farmers in Nigeria and other West African countries. A distinctive feature of GIZ’s activities in Nigeria is the high level of cofinancing obtained from other sources, primarily the European Union (EU) and the Bill & Melinda Gates Foundation. These additional funds make it possible to broaden the scope and intensity of the programmes being implemented on behalf of the BMZ, boosting the effectiveness of German development cooperation with Nigeria.

Responsibilities
The IT Assistant will work to support other IT Professionals as they provide support to colleagues in the GIZ CO and projects. Responsibilities are:

• Support with maintaining information systems, networks, and IT equipment.
• Support with upgrades and installation of hardware and software.
• Support to ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines
• Support With Performing Troubleshooting and documentation.
• Support with User Helpdesk.

Tasks:
The IT Professional performs the following tasks:
IT Infrastructure, tools, and administrative tasks:

The IT Assistant supports with:

• Installation, upgrade and maintenance of IT-Equipment. (e.g. client computer, printers, network equipment, scanners, peripheral devices)
• Monitoring the state of hardware and software in use for security aspects
• Testing new hardware systems, and identifies options for upgrading existing systems and peripherals
• Ensuring and executing of patch management for all hardware devices.
• Maintaining all GIZ standards (e.g., Office 365, WINPACCS, SAP, Payroll) and custom software used in country and project offices.
• Keeping an inventory of software and hardware
• Monitoring the internet connections in use to ensure maximum uptime
• Maintaining a segmented local area network (LAN)
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performs access control
• Documenting and maintains IT processes, IT instructions and carries out general IT administration tasks
• Review Audit Logs
• Keeping up with all the latest IT developments of GIZ DIGITS Department (Headquarters)

IT Security:
The IT Assistant under the direction of the Head of Unit supports to,

• Implements IT security measures in country offices and projects
• Helps implementing ISMS in alliance with GIZ Headquarters strategy and local Information Security Officer
• Monitors vulnerabilities in the communications networks to prevent data leaks
• Helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment

General tasks:
The IT Assistant under the direction of other IT Professionals in the team:

• Support to resolves all technical and connectivity issues, prepares all the necessary information, and provides phone support
• Support to ensure an IT emergency service
• Support assists in advising on IT projects (IT Infrastructure/ security/ development)
• Connect well to colleagues from GIZ division DIGITS and other IT professionals for best practice exchange
• Performs other duties and tasks at the request of the IT Manager
• Prepare on a regular base oral and written reports and analyses for a wide range of stakeholders

Required Qualifications, Competences and Experience
Qualifications:

• University Degree in Computer Science.
• Windows 11 and MS Office 365 or equivalent experience.
• Knowledge of IT hardware and software used, computer network systems, database software, network security.

Professional experience:

• 1 - 2 years’ experience in an IT position or similar experience in IT area

Other knowledge, additional competences:

• Good presentation, communication, and reporting skills with the ability to present complex details in a simple business context.
• Good time management and focus on results
• Working knowledge of ITC technologies (related software, phone, email, the internet) and computer applications (e.g., Office 365).
• Good knowledge and command of the English language.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with the Manager.

Method of Application

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