PPS is a technology Solution company established in Nigeria to provide innovative solutions to basic issues that occur in everyday life. We offer consultancy in the areas of technology, healthcare and business development and strive to improve how the world operates using high level technology. At Primly Premium Solutions we are passionate in the pursuit of excellence with uncompromising services and integrity which is why we are in the industry to make a positive mark.
Summary
- PPS is seeking a trainable IT Assistant to provide administrative and first-level technical support to team members.
Job Description
Office Assistance:
- Assist team members with organizing files, scanning documents, making photocopies, and scheduling meetings.
- Process orders for equipment, including sourcing vendors, obtaining invoices, and processing requests.
- Collect and receive orders from vendors, distribute orders to various centers, and run other errands as needed.
- Perform clerical and administrative tasks to support the IT Team.
- Record information in databases and generate reports and documents.
- Assist with the configuration and connection of peripheral equipment (e.g., printers, monitors, scanners) to computer systems.
- Provide basic equipment support across centers, including setup, troubleshooting, and cleaning of hardware.
- Perform routine checks on CCTV systems, attendance scanners, walkie-talkies, and other IT gadgets to ensure proper functionality.
- Run daily website downtime tests and generate monthly reports to track performance.
Basic IT Support & Troubleshooting:
- Assist in the installation and configuration of Windows operating systems and software applications, ensuring systems are up-to-date.
- Troubleshoot and resolve basic hardware and software issues, escalating to senior IT staff when necessary.
Application Testing:
- Test and retest multiple web and mobile applications.
- Identify bugs, software defects, and inconsistencies.
- Record bugs, glitches, and other flaws identified during testing.
- Create and regularly update logs to document testing phases and defects.
Other:
- Record and log all interactions (queries, incidents, and resolutions) in relevant logs.
- Create and maintain reports using Google Sheets or Microsoft Excel, analyzing data and tracking IT-related performance metrics.
- Maintain a database of all equipment (Computers, Keyboards, Wireless Adapters, Routers, etc.).
- Performs miscellaneous job-related duties as assigned.
Requirements
- Minimum of a Diploma or equivalent in a relevant field.
- IT certifications (e.g., CompTIA, Microsoft) are an advantage.
- Experience with CCTV installation and maintenance.
- Ability to perform basic laptop repairs (e.g., replacing hard drives, system setup).
- Proficient in Microsoft Excel, including the use of formulas.
- Ability to deliver basic training to staff.
- Familiar with office equipment like printers, scanners, and copiers.
- Minimum typing speed of 45 words per minute.
- Strong communication skills (verbal and written).
- Ability to handle confidential information.
- Physically able to lift equipment and work in various postures.
- Can manage high-pressure situations and pay attention to detail.
Method of Application
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