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IT Customer Acquisition Support at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria LimitedLagos, Nigeria Networking and Tech Support
Full Time
Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

Job Description

  • Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
  • Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
  • Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
  • Participate in transitions of the application or technical architecture components to the testers.
  • Fix any defects and performance problems discovered in testing.
  • Continuous monitoring of Service Performance to ensure maximum service availability
  • Effective management of changes to minimize service disruption and maximize service availability and quality
  • Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
  • Provide information timely for Audits and Security requests and ensure any gaps raised are closed
  • Effective access controls to supported systems.
  • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
  • Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
  • Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
  • Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
  • Ensure Incident and Problem resolution within SLAs

Requirements
Education:

  • First Degree in Computer Science or any related discipline
  • UNIX shell scripting
  • Application Developer/Business Intelligence
  • PL/SQL and RDBMS knowledge
  • Fluent in English.

Experience:

  • 3 - 7 years’ experience which includes:
    • 2 to 3 years of experience in IT Development or IT Operations
    • Experience working in a medium or large organization
  • Working knowledge of:
    • Project management principles, Agile principles and general technical management
    • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence
    • Broad knowledge base of application development using an array of application development tools.
    • Service Observability and monitoring tools
    • Application development lifecycles
    • User Requirements analysis standards and methods
    • DEVOPS Practices and Tools
    • Managing Cloud Services and Licenses.

Method of Application

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