IT Governance, Compliance & Service Delivery Manager at Credit Direct Limited

Credit Direct LimitedLagos, Nigeria Networking and Tech Support

Full Time

Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals. The Company currently operates in 25 states in Nigeria including the Federal Capital Territoryâ€“ Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.

Job Summary

Responsible for developing, implementing, and maintaining a robust framework to ensure the organization's information systems are secured, compliant with legal and regulatory requirements, and ensure optimal service delivery in the division.

Job Details

Governance and Planning:

Establish and maintain IT governance frameworks to ensure effective decision-making and accountability.
Ensure IT operations and projects comply with regulatory requirements and internal policies.
Monitor and report on IT governance metrics and performance indicators.
Lead the development of IT strategic plans, including roadmaps and project portfolios.
Coordinate with business units to align IT initiatives with organizational goals.
Monitor and manage IT project portfolios, ensuring projects are delivered on time, within scope, and within budget.
Identify and assess IT risks and develop strategies to mitigate them.
Implement and maintain IT risk management frameworks and practices.
Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.
Monitor and report on IT risk management activities and outcomes.
Provide training and support to IT staff on quality assurance, governance, and planning practices.
Promote a culture of continuous improvement and excellence within the IT department.
Technology Service management function which is to interact with internal stakeholders to ensure projects that were developed meets user's expectation.
Feedback management on internal products and services for Technology.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field.
Relevant certifications (e.g. ITIL, CISA, PMP) are highly desired.
Minimum of 2-4 years of experience in IT Governance, and strategic planning.
Proven experience in leading and managing governance initiatives.
Strong knowledge of governance methodologies and best practices.
Expertise in IT governance frameworks and regulatory compliance.
Customer success specialist for technical project.

Technical Competencies:

Excellent problem-solving and analytical skills.
Strong attention to detail and ability to identify and resolve issues.
Good communication and collaboration skills.
Risk Assessment and Analysis: Understanding risk assessment frameworks (e.g., NIST, ISO 27001, OCTAVE) and risk analysis methodologies.
Compliance Frameworks: Familiarity with various industry standards and regulatory frameworks like: NIST Cybersecurity Framework, PCIDSS (Payment Card Industry Data Security Standard), ISO 27001 (Information Security Management System).
IT Governance Frameworks: Familiarity with governance frameworks like COBIT (Control Objectives for Information and Related Technologies) or ITIL (Information Technology Infrastructure Library).
Understanding of data protection principles and privacy laws (e.g., GDPR, CCPA).
Incident Response & Management
Knowledge of Change Management processes to ensure IT changes comply with security policies and have minimal impact on risk.
Strong understanding of IT infrastructure, networks, operating systems, and databases to assess risk and compliance.

Behavioural: