KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into various service groups. The name "KPMG" was chosen when KMG (Klynveld Main Goerdeler) merged with Peat Marwick.
Role Summary
- Working as a member of a dynamic team, you will be the first point of contact for any IT related issues. You will be required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face. A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.
Job Responsibility
- Provide 1st level support for all KPMG business applications and network infrastructure.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Logging all calls reported to the helpdesk and escalate as required.
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles.
- Testing and evaluating new technology.
- Prioritizing and managing support issues and following up till issues are resolved; ensuring SLA’s with internal customers are met.
Job Requirement
- University Degree in Computer Science, Information Technology or related discipline with at least a Second-Class Upper Division.
- Relevant Microsoft or equivalent professional qualification desirable
- At least 2 years relevant IT experience.
- Broad knowledge of current IT development and integration technologies and best practice.
- Good interpersonal and communication skills.
Method of Application
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