IT Horizons Ltd is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). In addition, we have the ability to update with latest trends and requirements of our esteemed clients. Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.
About the job
- We are seeking a skilled IT Infrastructure Engineer to design, implement, and maintain our organization's IT infrastructure.
- The ideal candidate will have experience managing servers, networks, cloud environments, Microsoft 365, end user support and security solutions to ensure high availability, performance, and security of enterprise systems.
- This role requires a proactive approach to troubleshooting, system optimization, and collaborating with other relevant departments to support business operations.
Key Responsibilities
- Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Provide technical support for Zoho and M365 users, addressing system issues and resolving IT-related inquiries.
- Oversee network infrastructure, manage servers (on-premise and cloud), monitor system performance, and ensure data security and compliance.
- Manage and support cctv and biometric access control infrastructure.
- Provide full support for all telepresence devices in meeting rooms.
- Maintain IT documentation, provide user training, and develop best practices for efficient system utilization.
- Develop and implement backup strategies and disaster recovery plans to ensure business continuity.
- Monitor and manage software licenses, ensuring compliance with vendor agreements.
- Assess IT systems for performance improvements and recommend enhancements.
- Maintenance of I.T asset inventory.
- Monitoring system performance and troubleshooting issues
- Ensuring security and efficiency of IT infrastructure
- Implement, manage, maintain, test and document disaster recovery environment
- Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
- Perform system upgrades including service packs, patches, hot fixes and security configurations
- Perform continuous research on current and emerging infrastructure technologies and tools
- Other duties may be assigned by your supervisor and management.
Required Skills & Qualifications
- Bachelor’s Degree in information technology, Computer Science, or related field (or equivalent experience).
- Minimum of Two (2) years’ experience in IT Infrastructure.
- Strong knowledge of Microsoft 365 administration, including user and license management.
- Experience in IT networking, firewall configuration, and server administration.
- Knowledge of cloud-based IT environments and cybersecurity best practices.
- Windows & Linux server administration
- Excellent communication skills with the ability to train and support end-user.
- Experience in ISO 27001 processes.
Preferred Qualifications:
- Microsoft certifications (e.g., Microsoft 365 Certified: Administrator, Azure Fundamentals).
- Experience with IT asset management and ITIL best practices.
- Cisco certifications such as CCNA, CCNP, etc.
Soft Skills:
- Strong problem-solving skills and ability to work independently and in a team.
- Ability to work independently and in a team.
- Excellent communication and documentation skills.
- Adaptability to a fast-paced IT environment.
Method of Application
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