We are a professional insurance broker with over 45 years of experience in providing clients with the highest standards of risk placement and claims servicing in Nigeria.
- We are looking for an IT manager to manage and support the day-to-day IT needs of our organization.
- This person will be responsible for maintaining hardware and software, providing technical support to employees, managing IT assets, and ensuring the security and smooth operation of our internal systems.
- The ideal candidate will be proactive, tech-savvy, and able to work independently while coordinating with external IT partners when needed.
Functional Areas:
- IT Support and Troubleshooting
- Hardware and Software Management
- Network and Security Monitoring
- IT Asset and License Management
- Documentation and Knowledge Sharing
- Collaborating with External IT Partners
- Regular System Maintenance and Performance Monitoring
Key Performance Indicators:
- System uptime and availability percentage.
- Mean time to resolve (MTTR) IT incidents.
- Compliance with data protection regulations and audit results.
- Cybersecurity incident frequency and resolution time.
- Successful completion of IT projects within scope, budget, and timeline.
- Efficiency of backup and disaster recovery processes.
Qualifications & Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Three + years of experience in IT support, system administration, or network security.
- Proficiency in managing enterprise applications, ERP systems, and databases.
- Knowledge of operating systems (Windows, macOS, etc.), networking, and hardware configuration.
- Experience with Microsoft Office 365 and/or Sophos
- Familiarity with IT security best practices and network protocols.
- Strong problem-solving skills with a hands-on approach to troubleshooting and resolving issues.
- Ability to manage multiple tasks simultaneously and work independently with minimal supervision.
Method of Application
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