FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
About the role
- You will be working as an IT Support Specialist in our Technology Division, which is now composed of 75+ people in Lagos, Bangalore, Paris, Türkiye, and remotely across the globe.
- We are building Engineering centres of excellence across multiple regions and are looking for smart, talented, driven engineers. This is a unique opportunity to be part of the core engineering team of a fast-growing fintech poised for more rapid growth in the coming years.
Roles and Responsibilities
- Design and deploy LANs, WANs, and wireless networks including servers, routers, firewalls, load balancers, switches, and other hardware
- Configure, test, and maintain LAN/WAN equipment and related services
- Identify, diagnose, and resolve network problems
- Architect, create, manage and maintain Network, Server and PC health for clients
- Manage and deploy system configurations
- Select and implement security tools, policies, and procedures with the security team
- Proactive Network monitoring and maintaining all levels of network security internally and externally
- Create and maintain comprehensive documentation for all implemented networks
- Troubleshoot and resolve voip/contact center connectivity issues, hardware, software errors and document resolutions
- Provide documentation and technical specifications for planning and implementing new or upgraded IT infrastructure
- Facilitate timely IT vendor and service provider payments and ensure expenditure compliance
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts to resolve problems with limited disruptions
- Manage access to unauthorized sites, downloads, and users on the network
- Configure QoS for optimal user experience and bandwidth usage, and set up accounts and workstations in Windows and MacOS environments.
Requirements
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Hybrid work arrangement
- Training & Development
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with the Hiring Manager for 45-60 minutes.
Desired Skills and Experience
- information security
- network engineering
- system administration
Method of Application
Signup to view application details.
Signup Now
