Talent Spur Advisory Ltd., is a Human Resources / Capital Management Company, providing HR consulting services, recruitment, payroll administration, performance management, and other HR strategic business support to organizations across various industries.
Job Summary
- The IT Manager will report to the Information Technology Lead and will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Manager will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.
Key Responsibilities
- Work with the team to research, develop, present and run value-driven business transformation initiatives.
- Liaise with users to gather and validate business requirements for IT projects.
- Train and supports end-users on the business applications.
- Test new systems against predetermined requirements to determine go-live decisions.
- Contribute to IT policies and strategies development.
- Source and manage IT vendors’ relationships.
- Manage Microsoft Office 365, Azure, SAP, and AWS tenants.
- Coordinate the periodic measurement, analysis, and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register
- Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance.
- Participate in coordinating responses and remediation of security incidents.
- Provide deskside and remote support services to employees
- Install, support, and uninstall software applications
- Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.
- Support the IT team in developing network recovery and backup restoration processes
- Provide network configuration, test, support, and maintenance
- Provide infrastructure status reports regularly
- Plan and conduct proactive monitoring, analysis, assessment, and reporting on the system and network security events and compliance status
Qualifications, Experience, and Competency Requirements
- University Degree or its equivalent
- IT professional certification will be an added advantage
- At least 8 years of combined experience across IT service delivery, project management, infrastructure, and security.
- Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.
- Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation, and reporting
Proficient in networks, software (MAC and Windows OS), and hardware. - Strong knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint.
- Fluent in spoken and written English.Proven analytical skills, time management skills, writing ability and written and oral communications skills in English.
- Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team
- Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges
- Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations
- Strong organizational and project management skills.
Key Performance Indicators
- Substantial returns on technology investments
- Cost-saving opportunities
- Number of unresolved complaints against total incidents logged
- 99% security remediation
- Cycle time to resolve problems or issues
- 90% participation in team activities
- Internal customer satisfaction level
Method of Application
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