IT Officer at Albarka Healthspring Foundation

Albarka Health Spring Foundation (AHSF) is a non-governmental organization dully registered with Nigerian government through Corporate Affairs Commission (CAC/IT NO: 91613). Existing since October 20th 2016, AHSF focuses on improving the quality of life of vulnerable population across communities in North East Nigeria. AHSF operates both in emergency and developmental context and have its programme principally rooted in identifying gaps that affects population or increases vulnerability of population and bridging those gaps through resource base planning and implementation.

Job Summary

• The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure for the AHSF’s offices in the Northeast, including many technologically challenging locations.
• An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.
• A key aspect of this role is ensuring all technology implementations in-country conform to the global IT policies and procedures hence working closely with the Senior IT Manager and Country IT Lead.
• Position Holder will be based in Maiduguri while also supporting the deep field offices where necessary.

Major Responsibilities
System Setup and Configuration:

• Collaborate with the IT team to set up and configure computer systems with the required software and operating systems.
• Ensure adherence to standard configurations and implement updates as needed.

User Support and Troubleshooting:

• Provide technical assistance to end users, addressing hardware, software, and network-related issues promptly and effectively.
• Assist users in configuring and troubleshooting software applications, including productivity tools and business-specific software.

Network Infrastructure Management:

• Deploy and maintain the local area network (LAN) infrastructure, including cabling, wireless connectivity, and network equipment.
• Collaborate with the IT team to ensure optimal network performance, security, and availability.

Documentation and Asset Management:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Track and manage IT assets, including computers, peripherals, software licenses, and warranties.

Server and Active Directory Management:

• Assist in the deployment, maintenance, and administration of servers, including the management of Active Directory and domain services.
• Monitor server performance, conduct routine maintenance tasks, and ensure data backup and disaster recovery procedures are in place.

IT Project Support:

• Collaborate with the IT team and project stakeholders to provide technical expertise and support for IT-related projects.
• Contribute to the planning, implementation, and evaluation of IT initiatives.

Security and Compliance:

• Ensure adherence to IT security policies and procedures, including user access management, data protection, and system vulnerability assessments.
• Stay updated on industry best practices and emerging technologies to enhance system security and compliance.

Continuous Improvement:

• Identify areas for process improvement and propose innovative solutions to enhance IT operations and user experience.
• Stay abreast of technological advancements and recommend appropriate upgrades or enhancements.
• Perform other duties as directed.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Albarka Health Spring Foundation (AHSF) and amongst beneficiaries served by Albarka Health Spring Foundation (AHSF).
• Any other duties that may be assigned from time by supervisors.
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors.
• Treat beneficiaries with dignity and apply AHSF Code of Ethics and Conduct, the UN Convention for the Elimination of Discrimination Against Women (CEDAW) and the UN Convention on the Rights of the Child (UNCRC) in the field, including sensitizing Field Staffs and vendors/agents on such principles.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science/Engineering, or a related field.
• At least 3 years’ experience in IT in an NGO or INGO setting.
• Proven experience in IT support, network administration, and system troubleshooting.
• Proficiency in configuring and supporting hardware, software, and network equipment.
• Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).
• Familiarity with server administration, Active Directory, and domain services.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and independently.
• Strong attention to detail and organizational skills.
• Experience using Unifi network devices.
• Good technical writing/documentation skills
• Experience with ServiceNow Ticketing system.
• Knowledge of VSAT ka-band, c-band and Starlink Technologies.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Soft Skills and Competencies:

• Ability to work harmoniously with other staff members in cross-cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language.
• Customer & client-cantered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
• Flexibility, ability to multitask, and work with little supervision.

Method of Application