IT Officer at John Snow Inc - JSI

John Snow, Inc., and our nonprofit JSI Research & Training Institute, Inc., are public health management consulting and research organizations dedicated to improving the health of individuals and communities throughout the world. JSI's mission is to improve the health of underserved people and communities and to provide a place where people of passion and commitment can pursue this cause. For 35 years, Boston-based JSI and our affiliates have provided high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 106 countries, and currently operates from eight U.S. and 81 international offices, with more than 500 U.S.-based professionals and 1,600 host country staff. JSI is deeply committed to improving the health of individuals and communities worldwide. We work in partnership with governments, organizations, and host-country experts to improve quality, access and equity of health systems worldwide. We collaborate with government agencies, the private sector, and local nonprofit and civil society organizations to achieve change in communities and health systems.

Department/Unit: JSI/Nigeria Country Operations

Reports to: JSI/Nigeria Country Director

FSN Grade: 7

DESCRIPTION:

The JSI/Nigeria IT Officer will play a key role in supporting the IT function for all the JSI Research & Training Institute, Inc (“JSI”) projects in Nigeria. The IT Officer will support the JSI/Nigeria Country Office IT needs toward achieving JSI’s project/s goals and objectives. The IT Officer will be the primary point of contact for all JSI IT needs and will set up and maintain functioning IT equipment, software, and systems as well as assist all JSI/Nigeria staff in developing and effectively utilizing information technology and provide ongoing IT support for the office.

Based in the JSI/Nigeria office in Abuja, the IT Officer will work closely with and under the supervision of the Country Director. 

RESPONSIBILITIES: 

• Provide technical support for hardware, software, and network issues 
• Troubleshoot and resolve technical problems via phone, email, or in person 
• Configure and maintain computer systems, laptops, and mobile devices 
• Install and update software and hardware 
• Monitor system performance and report issues promptly to management 
• Collaborate with the HQ Helpdesk team to resolve complex technical issues 
• Document technical issues and resolutions
• Coordinate and maintain the setup of secure data systems
• Ensure that necessary hardware, software, and communications equipment are acquired, installed, and maintained. This includes troubleshooting errors and issues.
• Coordinate with the various teams within the office on the establishment of a file-sharing system through AO Docs and/or Google Docs to allow for efficient and effective collaboration and file-sharing
• Establish and enforce IT policies, standards, practices, software manuals, and security measures
• Set up, maintain, and support the program server, all individual computers, and the network systems.
• Ensure all video conferencing equipment is functioning properly and help with meeting setup and shooting troubleshooting as necessary
• Work with the internet provider to ensure optimal internet functionality and service
• Ensure that all software licenses and software, including anti-virus, are all up to date
• Facilitate real-time backup of all program office files, databases, and hard drives weekly
• Update the IT system with relevant advancements in information and communications technology
• Provide IT support to all staff as needed; train program staff to operate efficiently and effectively utilize IT systems when required
• Provide technical assistance to staff to enhance the quality of activities and deliverables, such as presentations and reports.
• Work with senior management to develop short- and long-term IT goals and objectives to properly identify the needs of the office
• Other duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in computer science, software engineering, information technology or a relevant field
• At least 4 years of relevant experience in the field of information technology
• Extensive knowledge and skills in the use of Microsoft Word, and Excel and comfortable in a Windows PC environment as well as Google/Google apps
• Strong knowledge of business applications and IT operations
• In-depth technical knowledge of PC hardware
• Strong prioritization, problem-solving, and analytical skills; ability to work under pressure with diverse colleagues
• Excellent verbal and written English
• Strong communication, and interpersonal skills and ability to work as part of a team and individually
• Must be able to maintain confidentiality for all project and staff proprietary matters
• Proficiency in Windows, MacOS, and Mobile operating systems 
• Experience with IT service management software 
• Excellent problem-solving and communication skills 
• Ability to work independently and as part of a team 
• Experience with cloud-based technologies (AWS, Azure, Google Cloud)
• Familiarity with ITIL best practices 
• Certification in cyber security and networking

Note

• JSI has a zero-tolerance policy for any form of abuse, exploitation or violence. We take every measure to prevent such incidents and to ensure compliance to our donors. We will expect all our employees/Consultants/Interns/Volunteers to commit to protecting children, young people and vulnerable adults from harm and abide by our safeguarding policy.
• JSI is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Method of Application