At Redeemer Health Village, we are driven by a steadfast commitment to providing exceptional healthcare services grounded in the values of love, compassion, and faith. Our journey began with a vision to extend the healing ministry of Christ to all people, and today, we are proud to serve our community with excellence in healthcare.
Key Responsibilities
Technical Support:
- Provide first-line support for IT-related issues, including hardware, software, and network problems.
- Troubleshoot and resolve technical issues promptly to minimize downtime and disruptions.
- Install, configure, and maintain computer systems, peripherals, and software applications.
Network Administration:
- Assist in managing and maintaining the hospital’s local area network (LAN) and wide area network (WAN).
- Monitor network performance and troubleshoot connectivity issues.
- Ensure network security by implementing appropriate measures and protocols.
System Maintenance:
- Perform regular maintenance and updates on IT systems to ensure optimal performance.
- Manage antivirus software and perform regular security checks.
- Backup and restore data as needed to prevent data loss.
User Support and Training:
- Provide technical support and training to staff on the use of IT systems and software applications.
- Develop user guides and training materials to enhance staff proficiency with IT resources.
- Assist in the onboarding process for new staff by setting up IT accounts and systems.
IT Asset Management:
- Maintain an inventory of all IT equipment and software licenses.
- Monitor and manage IT assets to ensure they are in good working condition.
- Coordinate with vendors for the procurement, repair, and replacement of IT equipment.
Documentation and Reporting:
- Maintain accurate records of IT support requests and resolutions.
- Document IT procedures and protocols for reference and training purposes.
- Prepare regular reports on IT activities and system performance for the IT Manager.
Compliance and Security:
- Ensure compliance with data protection regulations and hospital policies.
- Implement and monitor IT security measures to protect sensitive information.
- Participate in IT audits and support the implementation of audit recommendations.
Project Support:
- Assist in IT projects, including system upgrades, network installations, and software deployments.
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Contribute to the planning and execution of IT initiatives to improve hospital operations.
Web Development:
- Basic understanding of web development.
- Experienced use of development tool such as HTML, CSS, Javascript and MySql.
- Experienced use of Wordpress CMS.
Requirements
Qualifications and Experience:
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or a similar role.
- Proficiency in computer hardware, software, and network troubleshooting.
- Experience with Windows and Linux operating systems.
- Experienced use of Wordpress CMS
- Knowledge of data backup and recovery processes.
Physical Requirements:
- Ability to lift and move IT equipment, such as computers and peripherals
Method of Application
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