Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports it. We work with clients to support their non-core business tasks to strategically position them for business success.
Key Responsibilities
- Good knowledge of Card and Payment industry.
- Visa and Mastercard settlement clearing application ownership and provide L1 support.
- Way4 SOD process monitoring and Client SLA Reporting
- Incident management as per our policies & Change control life cycle
- Keeping stakeholders updated through various channels.
- Follow organization policies and procedures.
- Handling Financial file processing related failures and ensure processing of incoming outgoing interchange within agreed SLA.
- Provide support to projects team for change monitoring.
- Handle automation tools like Control-M, CMS systems, ticketing tools
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
- Understanding of financial files and its business impact.
- Understands Service/Disaster recovery process and readiness of Production and DR systems in sync using replication tools.
- Documentation of L1 tasks.
- Report all production issues and highlight risks to management.
- Manage and handle the team in absence of the Team Leader in day-to-day activities and coordinate with the team.
Education
- Bachelor’s Degree (preferable in IT)
Experience / Skills:
- 4+ years of IT experience.
- Proficient in English.
- Strong Knowledge of Card and Payment industry.
- Proficient in the use of MS Office, and statistical and database applications.
- Strong critical and analytical thinking skills.
- UNIX/Windows/SQL/Oracle working knowledge.
- ITIL process familiarity
- Automation skills using any automation tools/scripts.
- Exceptional communication and coordination skills
- Strong multitasking and problem-solving abilities
- Effective time management
Behavioral Competencies:
- Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
- Self-motivation and ability to take responsibility.
- Able to demonstrate initiative and a proactive approach to daily tasks.
- Good communication skill sets.
- Capable of handling stressful situations.
- Team Player
- Handling of High-pressure environment
- Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).
Method of Application
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