Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes. Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start - up and thrive through a range of business development services. We also work with Corporate and Governmental organisations to optimize their productivity and performance through a range of advisory, consulting and other services. We aim to understand the needs of every organisation and its people and work hand-in-hand with them to fulfil them. We strongly believe that a highly performing and productive workforce will lead to a profitable organisation.
Responsibilities:
- Schedule stakeholder meetings, document them, and generate reports.
- Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
- Liaison between the project team and the project clients throughout the project life cycle
- Will be responsible for the coordination with the QBA AMS support team and the client IT team.
- Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.
- Responding to direct customer questions and queries in relation to any on-going incidents
- Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer
- Reporting on the SLA performance of incidents
- The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.
Requirement:
- A Bachelor's degree in Business, Administration, or a related field.
- Minimum 4-6 years of IT project management office experience with a
- minimum of 1–2 years’ experience associated with a SAP-ERP-driven project or program.
- Stakeholder management is essential. Must have excellent client management skills.
- SAP ECC or S/4 HANA project management experience is an added advantage.
- Must have experience in managing support engagements and ensuring
- Delivery Effectiveness and Excellence
- Must show the maturity to understand client situations.
- Ability to document processes and policies.
- Must have experience in resource planning for Service Management and Projects
- Effective Communication and Escalation: Manage Risks and Issues
- Possess good problem-solving and resolution skills and a high level of analytical skills.
- Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.
Method of Application
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