Software Business Solutions Consulting (SBSC) is a boutique, minority-owned and managed, consulting firm, working with global clients to uncover opportunities and solve problems. We are experts in the areas of: Application Development, Application Support, Business Strategy, Program & Project Management, Business Intelligence, Mobile Application, and Help Desk/Customer Service. We use this expertise and our experience in various industries, such as Healthcare, Financial Services, Retail, Travel, Transportation, Logistics, and Insurance, to provide results that businesses need. Clients hire us for our experience and our refreshing lack of layers and bureaucracy. The folks you meet up front are the same skilled experts who will serve throughout the project and the duration of our relationship, which we hope will last a good long time. Minority-owned and remarkably qualified, we look forward to doing our best work with you.
About the job
- We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Service Manager Responsibilities:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and innovations, materials, tools, and processes.
Service Manager Requirements:
- A bachelor's degree in business, administration, or related field.
- Previous IT service management experience in the banking or fintech Industry.
- Strong industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.
Method of Application
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