At Karios Markets we’re excited about the future of financial markets, and trading technology, and eager to share this journey with our clients. Trade global markets on MetaTrader 5 alongside banks, HFTs, ECNs, and Dark pools for the best fills and lowest costs during all market conditions. Our talented team of operations engineers, quants, and developers work tirelessly behind the scenes to make global markets available to you at the fastest speed and lowest cost. Our mission is to open markets and deliver technology that brings inspiration to every trader. Do everything possible to accelerate a new era of decentralized financial products and markets for the betterment of humanity.
Summary Job
- Manage and maintain the company's IT infrastructure, including servers, databases, and network systems.
- Implement and monitor security measures to protect the firm's systems and sensitive client data from cyber threats, hacking, and unauthorized access.
- Provide technical support for the trading platform, ensuring it operates smoothly and efficiently. Troubleshoot and resolve any technical issues that may arise.
- Collaborate with developers to enhance and customize trading platforms, risk management systems, and other proprietary software used by the brokerage.
- Oversee network architecture and ensure high availability and performance. Troubleshoot and resolve network issues promptly.
- Implement and manage regular data backup procedures to prevent data loss. Develop and test disaster recovery plans to ensure business continuity.
- Stay informed about industry best practices and regulatory requirements related to cybersecurity. Implement and enforce compliance with relevant cybersecurity standards.
- Create and maintain documentation for IT processes, procedures, and configurations. This includes system architecture diagrams, security protocols, and troubleshooting guides.
- Provide technical support to internal staff for IT-related issues. This may include hardware troubleshooting, software installations, and general IT assistance.
- Collaborate with compliance, risk management, and other departments to ensure that IT systems align with regulatory requirements and internal policies.
- Manage the installation of software updates, patches, and security fixes to ensure that all systems are up-to-date and secure.
- Implement monitoring tools to track system performance, security events, and potential issues. Generate regular reports for management on IT performance and security metrics.
- Coordinate with external vendors for IT-related services, software, and hardware. Evaluate and select vendors based on performance and cost-effectiveness.
- Conduct training sessions for employees to enhance their awareness of IT security best practices. Keep staff informed about potential risks and security protocols.
- Stay informed about new technologies and trends in the IT and Forex industry. Assess the potential impact of emerging technologies on the firm's IT infrastructure and operations.
- Develop and implement incident response plans to address and mitigate the impact of security incidents. Conduct post-incident reviews to improve response procedures.
Requirements
- BSC degree in Information Technology, Computer Science or relevant work experience 3-5 yrs
- Additional certification in Microsoft, Linux, Cisco or similar technologies an added advantage
- Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration
- Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace
- Experience providing desktop technical support to end users in a business environment
- Experience solving complex IT issues within time constraints
- Experience troubleshooting networking and firewall related issues
- Solid PC hardware, software and Windows operating system knowledge
- Excellent listening and communication skills
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst
- Familiarity with remote desktop applications, help desk software and IT Automation
- Familiarity with Information Security Controls and compliance
- Ability to provide step-by-step technical help, both written and verbal
Method of Application
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