Bristow Helicopters is a British helicopter airline originally based at Aberdeen Airport, Scotland, part of the Bristow Group (NYSE: BRS, S&P 600 component) based in Houston, Texas, USA. Bristow Helicopters Ltd holds a United Kingdom Civil Aviation Authority Type A Operating Licence, it is permitted to carry passengers, cargo and mail on aircraft with 20 seats or more.
Essential Functions:
- Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
- Performing routine inspections and upkeep of existing installations
- Configure and troubleshoot mobile devices, iPads, and iPhones
- Escalating complex problems to the appropriate support teams
- Prepare reference material and user guides
- Ability to lift and carry 50 lbs. of computer equipment
- Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
- Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents
Method of Application
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