IT Support Assistant at Raadaa

RaadaaAbuja, Nigeria Networking and Tech Support

Full Time

Raadaa is a platform for individuals, authors and organizations - including publishing houses to publish, share and monetize both small and large contents, books, articles, research papers, magazines, blog and newspaper content. The company's mission is to accelerate access to research, information and knowledge sharing all over the world by giving authors the power to instantly earn money from their works by monetizing it on our platform and allowing everyone to read for free. On Raadaa, authors can monitor the consumption of their content and the discussions raised, as well as view their impact, based on the ratings and reviews they get. They can also share with fellow authors and participate in peer reviews. Asides these, the biggest advantage to authors on this platform is the fact that they can instanltly monetize and earn monthly revenue on their content.

Core Responsibilities
Troubleshooting and Problem Resolution:

Assist users with technical problems, providing clear and concise solutions.
Document issues and resolutions for future reference.
Ensure systems, and software applications are functioning correctly.
Strategize on New software solutions and design
Maintain and update IT documentation.
Provide technical assistance to employees and potentially external clients.
Answer user questions and address concerns related to IT systems and applications.
Assist with cloud infrastructure issues, including troubleshooting and QA
Support the development and maintenance of DevOps pipelines and tools.
Work with developers and DevOps engineers to ensure smooth application deployments.
Assist with Management and design solutions and strategy of software.
Manage and maintain IT assets and inventory.
Ensure compliance with IT policies and procedures.