We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
Description
- The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
- The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.?
What You’ll Do
- Respond to helpdesk tickets related to IT and user support
- Provide onsite support to Lagos-based staff and remote assistance to global users
- Track and maintain inventory of IT assets and tools
- Manage user setup and removal during onboarding/offboarding
- Coordinate with external vendors on repairs or hardware purchases
- Assist with setting up internet, firewall, and office network connections
- Run routine system checks and escalate technical issues as needed
Requirements
- OND / HND / Bachelor’s in Computer Science, Engineering, or a related field
- At least 2 years of experience in IT support or a similar role
- Strong troubleshooting and communication skills
- Familiarity with tools like Microsoft 365, email platforms, remote support tools
- Ability to manage plug-and-play hardware issues (laptops, printers, routers)
- Curiosity and willingness to learn on the job
Method of Application
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