Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.
Job Description
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Qualifications
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
Method of Application
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