IT Support / Customer Care Officer at Walex Biz Nigeria Limited

Walex Biz Nigeria LimitedAbuja, Nigeria Networking and Tech Support

Full Time

Walex Biz Nigeria Limited is a full-spectrum software solutions company based in Abuja, Nigeria. We deliver solutions as a software development company to both small and large organizations and help businesses of all types looking to accelerate or evolve their businesses or build custom software.

Responsibilities

Provide technical support to customers via phone, email, or chat.
Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
Guide customers through step-by-step solutions to resolve their IT problems.
Escalate complex issues to the appropriate level of support personnel.
Document and track customer interactions, issues, and resolutions in the ticketing system.
Install, configure, and maintain software applications and hardware peripherals.
Assist with the setup and configuration of computer systems for new employees.
Educate customers on basic IT concepts and best practices.
Collaborate with other IT team members to resolve issues and improve processes.
Provide feedback to management on recurring technical issues and customer concerns.

Requirements

OND, HND, or B.Sc in Computer Science or any related field.
At least 1-2 year experience working in a tech firm
Knowledge of Web hosting, WHM, WHMCS, hosting reseller platform & software development cycle is a must.
Proven experience in a customer support or technical support role.
Strong knowledge of computer hardware, operating systems (Windows, MacOS, Linux), and software applications.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Excellent communication skills, both verbal and written.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Experience with ticketing systems is a plus.
Customer service-oriented mindset with a positive attitude.