AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).
Job Summary
- The ideal candidate will have a basic background and knowledge in hardware and software IT technical support and preferably worked in a customer service interfacing role.
- Experience in the oil & gas industry will be an added advantage but not mandatory.
Key Responsibilities
- Promptly escalate service impacting incidents to third party suppliers for a quick resolution using standard processes and procedures
- Responding to customer queries based on the status of a logged ticket, intimate Customer up to date on the progress of a problem tickets/request and ensures that problem tickets/requests are updated and promptly closed out within SLA.
- Implementing all desktop related special projects (i.e. software/Application rollout etc).
- Carry out preventive maintenance and liaise with HP service centre for necessary Hardware warranty issues for Laptop, desktops, workstations, printers, monitors
- Responsible for tracing, troubleshooting and the resolution of hardware faults.
- Administration, configuration, and installation of operating system. Patches, remediation of vulnerable systems on IT landscape.
- Handling user data backup and restoration on PCs.
- Monitoring the status of a ticket or related tickets to ensure timely follow-up, also managing the queue of tickets assigned in a timely manner.
- Liaise with other IT Work streams for dependent support assistance where and when required.
- Ensuring that incidents records are being kept up to date with relevant details.
Qualifications
- Diploma or certificate in information technology or a related field
- Minimum of 2 years of technical support experience, with at least 1-year experience in customer service role focused on windows operation system, hardware maintenance, software installations and understands basic Personal Computer operations and functionality.
- Proven experience as a Technical Support Specialist or similar role, in an Oil & Gas working environment a plus.
Method of Application
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