The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy. We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understating of the socio-demographic environment which has contributed to our success as a marketing organization. We understand that purchasing our products often represents a large-scale investment on the part of our customers and even our corporate clients. Offering them high quality products and services that meet their expectations requires us to have a deep understating of their needs and a commitment to excellence throughout the organization. Distribution and Reach have always been core to our selling strategy, and today represent our key strengths as a customer-centric organization. Operating from eight branches in Nigeria, our products can be found in every corner of the country and are augmented by the same level of service regardless of how far they are from the Head Office.
Job Summary
- The IT Support Engineer will be responsible for troubleshooting and repairing computer systems, maintaining network uptime, and ensuring data security.
- This role is ideal for individuals with up to 3 years of experience in IT support who are eager to develop their skills and grow within the company.
Responsibilities
- Troubleshoot and repair computer systems, including laptops, servers, desktops, and printers, and maintain detailed records of all repairs.
- Troubleshoot issues related to iOS, Windows, and MS Office applications.
- Conduct regular checks and updates for software, including antivirus, Windows, and MS Office.
- Ensure network uplink uptime by escalating issues to the responsible body, vendor, or engineer.
- Configure firewalls and manage security policies under supervision.
- Configure and troubleshoot email systems.
- Perform regular checks on internet links and structural cabling.
- Escalate inverter and battery-related issues to the inverter team.
- Conduct regular checks on CCTV systems, biometric terminals, and VoIP phones.
- Ensure network access is granted only to authorized personnel after proper approval.
- Perform regular preventive and corrective maintenance of network systems, including switches, wireless access points, and firewalls.
- Preserve IT assets, information security, and control structures.
- Ensure the security of data, network access, and backup systems.
- Maintain records of IT assets (laptops, keyboards, mice, chargers, etc.) assigned to employees with proper approval.
- Maintain records of IT assets returned by employees leaving the organization.
- Keep records of faulty IT assets.
Skills Requirement
- Familiarity with troubleshooting iOS, Windows, and MS Office applications.
- Basic knowledge of firewall configuration and policy management.
- Excellent problem-solving and communication skills.
- Experience with email configuration and troubleshooting is a plus.
- Understanding of network maintenance, including switches, wireless access points, and firewalls.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new technologies and challenges.
Method of Application
Signup to view application details.
Signup Now
