The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing & Refining Salt - Refining Flour & Semolina - Milling Pasta - Manufacturing Noodles - Manufacturing Poly Products - Manufacturing Logistics - Port Management and Haulage Real Estate Dangote Foundation Since inception, the Group has experienced phenomenal growth on account of quality of its goods and services, its focus on cost leadership and efficiency of its human capital. Today, Dangote Group is a multi-billion Naira company poised to reach new heights, in every endeavour competing with itself to better the past. The Group's core business focus is to provide local, value added products and services that meet the 'basic needs' of the populace. Through the construction and operation of large scale manufacturing facilities in Nigeria and across Africa, the Group is focused on building local manufacturing capacity to generate employment and provide goods for the people.
Description
We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team. The successful candidate will provide advanced technical support and assistance to employees. The ideal candidate will have a strong understanding of network infrastructure, excellent problem- solving skills, and the ability to resolve complex technical issues efficiently.
- Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi Troubleshoot and resolve complex network issues, including connectivity, performance, and security
- Configure and maintain network devices, including Cisco routers and switches
- Implement and support network security measures, including firewalls,VPNs, and access controls
- Collaborate with senior IT staff to design and implement new network infrastructure projects
- Develop and maintain technical documentation and knowledgebase articles - Provide training and guidance to junior IT staff
- Participate in IT projects and initiatives to improve IT services
- Ensure compliance with IT policies and procedures
Requirements
- Bachelor’s degree (BSc/BE) in computer science, Information Technology or any related field
- Relevant CCNP and CompTIA certifications
- Minimum 3-4 years of experience in IT support or network administration
- Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
- Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi
- Network Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
Network Security: Firewalls, VPNs, Access Controls, IDS/IPS - Network Management: Cisco IOS, Cisco Prime, SolarWinds Operating Systems: Windows, Linux, macOS
- Experience with Microsoft fabric technologies such as Service Fabric, AKS, or Azure Functions
- Familiarity with IT service management tools and software
Key Performance Indicators (KPIs)
- Application uptime and availability
- Deployment success rate
- Incident response time
- Code Quality Metrics
- Database Performance Metrics
- Backup and Recovery Success Rate
- System Security Compliance
- Customer Satisfaction Score (CSAT)
- Scalability and Flexibility
- Innovation and Improvement Initiatives
Soft Skills
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong communication and interpersonal skills
Nice to Have
- Experience with cloud computing platforms (AWS, Azure, Google Cloud)
- Knowledge of scripting languages (Python, PowerShell, etc.)
- Certification in CompTIA A+, Network+, or Security+
- Experience with IT project management
Method of Application
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