IT Support Executive at Ascentech Services Limited

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. Ascentech Services Ltd acts as a gateway to provide end-to-end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base. Vision & Mission Vision To be recognized and respected as a leading employment and recruitment services company in Nigeria without compromising on quality services to our clients and also to support equal opportunity in employment and objectively evaluate all qualified candidates. Mission "The foundation of our business philosophy is to introduce the Right Candidates to our Clients. We will strive to deliver world-class professional employment solutions to employers and job seekers across diverse organizations and industries in several disciplines and verticals. We will preserve to serve our clients using our skills, knowledge, and expertise to help meet their business objectives." Our Services We conduct assignments for junior, middle, and senior management positions. We have acquired vast experience years in understanding the dynamics of attracting quality executives and identifying key leadership characteristics. We offer the following in our basket of services: *Domestic Recruitment Executive Search Recruitment HR consulting Background Check.

Duties

• Resolving IT support requests from employees ,
• Answering employee questions regarding computer systems,
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues,
• Generating sign ins for new hires during the onboarding process,
• Installing new software and hardware drivers and updating existing ones as needed,
• Updating employees on the status of their service requests,
• Logging all service requests and updating tickets as needed
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Responsibilities

• Attending user sites when required, mixture of remote & onsite support.
• Installing, configurating & updating of desktop applications
• Responding to tickets/request from users
• Supporting Microsoft office 365 suite & Windows
• Escalation of issues to next level of support

Requirements

• HND / B.SC in Computer Engineering,or other related discipline
• 6-10 Years of IT experience
• Should have IT experience in installation & configuration any os or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.

Method of Application