Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Job Description
IT Support Duties:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems, Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues, Generating sign ins for new hires during the onboarding process, Installing new software and hardware drivers and updating existing ones as needed, Updating employees on the status of their service requests, Logging all service requests and updating tickets as needed
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
Responsibilities
- Attending to user sites when required, mixture of remote & onsite support.
- Installing, configurating & updating of desktop applications
- Responding to tickets/request from users
- Supporting Microsoft office 365 suite & Windows
- Escalation of issues to next level of support
Requirements
- Candidates should possess an HND / B.Sc Degree with 6+ years hands-on in IT related processing/service industries.
- Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
- The location is Sango Ota, Ogun State.
Method of Application
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