Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.
Job Description
- Help Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
- Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
- Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
- User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
- Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.
- Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
- Network Support: Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
- Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
- Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
- Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.
- Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.
- User Training: Offer training and guidance to users on software applications and best practices to enhance their technical skills.
- Vendor Liaison: Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
- IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
- Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
- Project Support: Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
- Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.
- Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.
- Disaster Recovery Planning: Contribute to disaster recovery and business continuity planning to ensure data and systems are recoverable in case of emergencies.
- Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements. Escalating IT issues to the IT Support Heads where necessary.
- Undertaking small- to medium-sized IT projects as instructed by the IT Support Heads.
- Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager The Person Experience /
Qualifications
- Education: A bachelor's degree in computer science, information technology, or a related field is preferred.
- Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
- Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques. Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users. Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
- Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records. Time Management: Managing and prioritizing tasks to respond to user issues promptly.
- Team Player: Collaboration with other IT professionals and departments is often required.
- Knowledge of IT Policies and Procedures: Understanding and adherence to organizational IT policies and procedures, including security protocols.
- Hardware and Software Knowledge: Understanding of computer hardware, software applications, and common productivity tools.
- Problem Analysis: Ability to analyze complex issues and provide effective solutions, sometimes involving critical thinking and research.
- Remote Support: Familiarity with remote support tools and techniques to assist users who are not on-site
- Professionalism: Maintaining a high level of professionalism and integrity, as IT Support personnel often handle sensitive and confidential information.
Method of Application
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