Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.
About the job
- Assist in diagnosing and resolving hardware, software, and network-related issues for end-users.
- Provide technical support via phone, email, or in-person to employees.
- Install, configure, and maintain computer systems and software applications.
- Assist in the setup and maintenance of IT equipment, including printers, scanners, and other peripherals.
- Support the IT team in managing and maintaining the company's network infrastructure.
- Participate in IT projects, including software upgrades, system backups, and network security initiatives.
- Document and track support requests using the company’s helpdesk system.
- Assist in the management of IT inventory, including hardware and software licenses.
- Collaborate with other departments to ensure smooth IT operations and address any technical challenges.
- Stay updated with the latest trends and technologies in IT support.
Requirements
- Basic understanding of computer systems, networks, and IT troubleshooting techniques.
- Familiarity with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Eagerness to learn and adapt in a fast-paced environment.
Method of Application
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