We partner with organizations to support them, improve their performance and push their boundaries for success. We are the people you need for your people Our decades of experience and state-of-the-art technology enables us to deliver best-in-class HR services to help your business and people thrive.
We are seeking a talented and skilled IT Support Intern to join our innovative team. The ideal candidate will be responsible in providing technical assistance to employees; helps maintain IT Infrastructures and gains hands-on-experience in troubleshooting hardware, software, and network-related issues. This role is ideal for students or recent graduates looking to build a foundation in IT Support, system administration, and Cybersecurity in the payment and banking industry.
Summary of responsibilities
Technical Support & Troubleshooting
- Assist in diagnosing and resolving hardware, software, and network issues.
- Provide helpdesk support via email, phone, or in-person for employees.
- Set up and configure computers, printers, and peripherals.
System Maintenance & Updates
- Install, update, and configure software, operating systems, and security patches.
- Help maintain IT infrastructure, including servers, cloud storage, and databases.
- Assist in managing user accounts and access permissions.
Network & Security Assistance
- Support Wi-Fi, LAN, and VPN troubleshooting.
- Assist with firewall, antivirus, and cybersecurity measures.
- Follow IT security best practices to protect sensitive data.
IT Documentation & Reporting
- Maintain an inventory of IT assets (laptops, monitors, accessories, etc.).
- Document common technical issues and their resolutions.
- Assist in creating guides and training materials for employees.
Learning & Collaboration
- Gain hands-on experience with enterprise IT tools, cloud platforms, and ticketing systems.
- Collaborate with senior IT staff on projects and system upgrades.
- Stay updated with latest IT trends and best practices.
Requirements
- 0-1 year of experience in IT support and system configurations
- Currently pursuing or a recent graduate in Computer Science, IT, or a related field (or equivalent practical experience).
- Eager to learn new technologies and IT best practices
- Ability to diagnose and resolve basic IT issues (hardware, software, and connectivity)
- Understanding of networking concepts (IP, DNS, VPN, firewalls).
- Familiarity with Microsoft 365, Google Workspace, or similar IT tools.
- Basic scripting knowledge (PowerShell, Bash or Python )
- Strong problem-solving, communication skills and, teamwork skills.
- Ability to learn quickly and adapt to new technologies.
- Strong Analytical skills to identify technical problems and solutions
What we Offer
- A collaborative and dynamic work environment.
- Improve technical skills in hardware/software support, cybersecurity, and IT infrastructures
- Gain real-world exposure to IT troubleshooting, system administration, and networking
- Opportunities to work on high-profile and innovative projects.
- Professional development and training opportunities
Method of Application
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