The Board of Directors consists of the Chairman, Managing Director/Chief Executive Officer, three Executive Directors, one Non-Executive Director, Heads of Departments and the Company Secretary. At the helm of affairs of the management team is the MD/CEO, through whom information is disseminated down to other officers of the organization and vice versa. Board/Management Team
Job Responsibilities
- Manage the assigned Computer &Copier Service team members
- Lead, coach and train team members
- Develop and implement strategic initiatives for the team
- Be an escalation point of contact to handle issues and involve direct leadership as needed
- Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
- Monitor staffing and equipment needs
- Conduct performance reviews and make compensation decisions
- Monitor direct reports call screens, workload and call activity to meet and exceed our client's expectations
- Manage and meet established metrics and team benchmarks
- Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team's performance
- Attend required company and departmental meetings
- Perform other related duties as assigned by the Director.
Method of Application
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