Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of: (A) Cinema operation: we Manage sites; Own sites (B) Consultancy for cinema development: Design; Fit-out; Cinema project management (C) Film Distribution: Rights Aquisition; Booking into cinemas; content development
- Provide first-level support to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Respond to support requests and incidents via email, phone, or ticketing system.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Set up user accounts, permissions, and passwords in accordance with company policies.
- Assist in IT asset tracking and ensure accurate inventory management.
- Maintain documentation of IT processes, procedures, and knowledge base articles.
- Escalate unresolved issues to senior IT personnel when required.
- Support IT project rollouts and upgrades under the supervision of senior IT staff.
- Ensure compliance with IT policies and data protection protocols.
- Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
- Keep abreast of new technologies and best practices in IT support and service delivery.
- Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Proven experience in a technical support role, preferably in an IT service desk environment.
- Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
- Experience with IT service management tools.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Exceptional communication skills, both verbal and written, with a customer-oriented approach.
- Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.
Method of Application
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