We are an innovative, trusted partner in the provision of cutting-edge investment banking services.
Our broad range of service offerings comprises of Securities Dealing, Asset Management, Trusteeship, Corporate Finance, Private Equity, and Micro banking.
Since 1998, we have actively HandHeld our highly diversified client base – Corporations, Financial Institutions, Governments, and Individuals – to a financially secure future. We are present in several cities including the city of London.
Job Description
- First lien support for a customer inquiry via all available platforms
- Record and analyze user faults reported and resolved.
- Training the end-users to use hardware, software and databases
- Answering end-user queries
- Monitoring technical developments and informing end users of developments that might be pertinent to them
- Determining the source of problems with production systems and initiating corrective actions
- Informing end-users of problems with hardware, software or databases that could affect them work
- Initiating changes to improve efficiency.
Required Skills and Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in an IT support role, preferably in a fast-paced environment.
- Strong knowledge of Mac operating systems, as well as common software applications.
- Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
- Ability to prioritize and manage mbultiple tasks under pressure.
- Problem-solving mindset and attention to detail.
- Understanding of IT security protocols and best practices.
Method of Application
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