Hyprops Nigeria Limited is a fully-owned Nigerian company which has provided oilfield support services to the oil and gas industry in Nigeria since 1997. At all levels, our strategic alliances and technical associations have been based on the changing dynamics for Oilfield Services Provision in Nigeria, in particular the increasingly "marine-based” nature of the industry in the country and our long-term strategy of vertical integration, to position us to support clients through the lifecycle of assets-through the development of conceptual designs, detailed engineering, construction and construction management, installation, pre-commissioning, commissioning, operations and maintenance and facility decommissioning.
Job Purpose
- To provide technical support assistance for incoming queries and issues related to computer systems, software, and hardware
Job Description
- Provide first-line support to internal users/customers towards the resolution of faults/queries in a professional and timely manner
- Provide support to and assist IT technical team as necessary.
- Maintain a high degree of customer service for all support queries and adhere to service management principles.
- Resolve faults and answer queries as requested by senior technical staff within the time frames required.
- Work within the Information Technology department answering support queries via phone, portal, email and in person.
- Create and maintain helpdesk logs ensuring jobs are correctly assigned and work logs are added.
- Ensure the timely application of critical/required updates for operating systems, software applications, anti-virus applications and end-point protection applications
- Provide support on switches/Routers/firewalls and VPNs.
- End user and product support for printers and photocopiers
- Respond to and log support calls, escalating as required internally or with service vendors
- Assist in the setup of presentation projectors and provide audio-visual support as required
- Install and configure computer hardware operating systems and applications
- Ensure the proper documentation of all support procedures and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- perform other IT support tasks as shown or requested by senior technical staff
- Undertake any other duties as from time to time may be assigned by your supervisor/line manager
Job Specification
- Education: A university degree in computer science,or any relevant field from an internationally recognized tertiary institution.
- Experience: A minimum of 3 years’ cognate work experience .
Method of Application
Signup to view application details.
Signup Now
