Norak Technologies Ltd is an IT Solutions and Consulting Company. Since its establishment the company has emerged as one of the leading solutions provider and consultant in the Nigerian IT space. Through relentless innovations, strategic collaborations and state of the technology, Norak Technologies Ltd continues to partner with her clients to address enterprise challenges by providing comprehensive solutions and services that proves deep domain expertise. At Norak Technologies Ltd we are experts in delivering Technology Solutions. Our solutions are cost effective, easy to use and adaptive for next level growth. These solutions provide the platform for an agile ICT environment that drives organizations towards set objectives. We instantly transform any organization and deliver visible return on Investment. With highly trained System Architects and Engineers, Norak Technologies Ltd enables organizations to proactively identify clogs in their core infrastructure, stop unnecessary congestion and delays by providing cost effective and innovative solutions, hence improving productivity.
Job Description
- We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support.
- The duties include being a point of contact for all IT-related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.
Responsibilities
- Providing support to users and being the first point of contact for problem resolution.
- Troubleshooting hardware, software, and network issues.
- Installing and configuring hardware and software components.
- Keeping accurate and detailed descriptions of services performed while on a service call
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Requirements
- Experience in IT support and systems maintenance.
- Experience with computer and networking
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
- The ideal candidate must be an academic graduate
- Must have completed NYSC
- The candidate must live around Ajah, Lekki and it's environs.
Method of Application
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