We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
Job Description:
- The IT Support Specialist will be responsible for providing technical support to our employees, ensuring the smooth operation of our IT systems and infrastructure. This role will troubleshoot hardware and software issues, assist with the implementation of new technologies, and contribute to the continuous improvement of our IT processes and procedures.
Key Responsibilities:
- Provide timely and effective technical support to employees via phone, email, and in-person.
- Set up and configure new employee workstations, laptops, and mobile devices.
- Troubleshoot and resolve hardware, software, and network issues.
- Manage and maintain our Google Cloud environment, ensuring optimal performance and security.
- Assist with the deployment and management of software applications and updates.
- Monitor and maintain network security, ensuring the integrity and confidentiality of company data.
- Manage user accounts, permissions, and access rights in accordance with company policies.
- Develop, implement, and enforce acceptable use policies for IT resources.
- Collaborate with other IT team members to implement and improve IT systems and processes.
- Conduct user training and develop documentation to help employees effectively use technology.
- Stay up-to-date with emerging technologies and industry best practices, recommending improvements as needed.
- Assist with the procurement and inventory management of IT hardware and software.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in an IT support role, preferably in a corporate environment.
- Strong knowledge of Windows and Mac operating systems, hardware, and software troubleshooting.
- Experience with Google Cloud Platform, including administration, security, and troubleshooting.
- Experience with network technologies, including TCP/IP, DHCP, DNS, and VPN.
- Familiarity with Active Directory, Office 365, and cloud-based technologies.
- Knowledge of IT security best practices and experience developing and enforcing acceptable use policies.
- Excellent problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset, with a commitment to providing exceptional service and support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Google Cloud) are a plus.
Method of Application
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