Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.
Job Summary
- We are seeking a skilled and proactive IT Support / Systems Administrator to manage and maintain our IT infrastructure.
- The ideal candidate will be responsible for ensuring the smooth operation of hardware, software, networks, and security systems, as well as providing technical support to end users.
- This role requires strong problem-solving skills, technical expertise, and the ability to manage multiple IT-related tasks efficiently.
Responsibilities
- Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues, both remotely and on-site.
- Install, configure, and maintain desktops, laptops, printers, and other IT hardware, ensuring they function optimally.
- Manage and maintain servers, including setup, monitoring, troubleshooting, and performance optimization.
- Monitor and maintain network infrastructure, company softwares, including routers, switches, firewalls, and wireless access points, ensuring stable and secure connectivity.
- Perform routine system updates, patches, and security enhancements to keep IT infrastructure up to date and protected against vulnerabilities.
- Administer and support business applications, email systems, cloud services, and enterprise software, resolving technical issues as needed.
- Maintain user accounts and permissions in Active Directory, Office 365, and other authentication systems to ensure secure access management.
- Implement and oversee backup and disaster recovery procedures to safeguard critical data and minimize downtime in case of system failures.
- Develop and enforce IT security policies, ensuring compliance with best practices and company standards to protect against cyber threats.
- Monitor system performance and proactively identify and resolve potential issues before they impact business operations.
- Maintain an inventory of IT assets, tracking hardware and software licenses to ensure compliance and efficient resource allocation.
- Provide end-user training and documentation on IT policies, security best practices, and software usage to enhance productivity and security awareness.
- Assist in the planning and execution of IT projects, such as network upgrades, system migrations, and software implementations.
- Collaborate with vendors and third-party service providers to troubleshoot technical issues and ensure timely resolution of hardware or software failures.
- Conduct regular system audits and generate reports on IT performance, security risks, and infrastructure improvements.
- Set up and configure VoIP phone systems and troubleshoot any connectivity or functionality issues.
- Support remote work setups, including VPN configurations, remote desktop access, and cloud-based collaboration tools.
- Research and recommend new technologies and IT solutions that align with the company’s business needs and enhance operational efficiency.
- Ensure compliance with industry regulations and data protection laws, implementing necessary security controls and monitoring mechanisms.
- Assist with IT budgeting, evaluating costs for hardware and software upgrades, and ensuring cost-effective IT procurement.
- Provide after-hours support when necessary to resolve critical system issues or perform maintenance tasks with minimal disruption to business operations.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred) or relevant IT certifications.
- 3-4 years proven experience as an IT Support Specialist, Systems Administrator, or similar role.
- Strong knowledge of Windows and Linux operating systems, networking protocols, and cloud technologies.
- Experience with Active Directory, Office 365 and other enterprise IT tools.
- Familiarity with cybersecurity best practices, firewalls, and antivirus solutions.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication and interpersonal skills to provide effective technical support and training to employees.
- Ability to manage multiple tasks and work under pressure in a fast-paced environment.
Method of Application
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